1. Product Safety

• How to ensure the safety of BDSM tools? Our BDSM tools undergo rigorous safety testing to ensure 100% user safety. Please follow the instructions and obtain mutual consent before use. For more information on the safe use of BDSM tools, please consult our professional customer service team.
• What safety precautions should be taken when using low-temperature candles? When using low-temperature candles, avoid dripping wax on sensitive areas such as eyes and wounds, and ensure the wax temperature is appropriate. For detailed information on the safe use of low-temperature candles, please check here.

2. Product Maintenance

• How to clean and maintain BDSM tools? Clean BDSM tools with mild soap and water, and store them in a cool, dry place after drying. Regular maintenance ensures long-term safety and functionality. For more information on cleaning and maintaining BDSM tools, please contact our professional customer service.
• Usage and storage recommendations for low-temperature candles? Low-temperature candles should be used at room temperature, stored in a cool, dry place, and kept away from direct sunlight. For detailed usage and storage recommendations for low-temperature candles, please check here.

1. Order Processing

• What is the order processing time? Order processing time is usually 2-3 business days.
• How to cancel an order? You can contact our customer service to cancel the order before it is processed.

2. Shipping Information

• How long does shipping take? Shipping time depends on the destination, typically 7-10 business days.

3. Order Tracking

• How to track my order? You can track your order status via the link in the order confirmation email or on our website.
• How to modify shipping information? Please contact our customer service as soon as possible to modify the shipping information.

1. Privacy Policy

• How do we protect customer privacy? We have strict personal information protection policies, including but not limited to the collection and disclosure of personal information. For detailed information, please check here.
• How will customer information be used? Customer information is used solely for order processing and customer service and will not be disclosed to third parties.

2. Discreet Packaging

• How does the order packaging ensure privacy? Our orders are packaged in unmarked packaging to ensure your privacy. There are no conspicuous marks.
• How do we ensure completely discreet shipping? All our shipments are completely discreet, ensuring that your order information and contents are not visible to others.

1. Return and Exchange Policy

• Under what circumstances can I return or exchange products? If the product has quality issues, it can be returned or exchanged within 30 days, excluding custom products. For detailed information, please check here.
• How to apply for a return or exchange? Please apply for a return or exchange through our website or by contacting customer service.

2. Customer Support

• How to contact customer support? You can contact customer support via email, phone, or online chat.
• What are the working hours of customer support? Customer support is available Monday to Friday, from 9 AM to 6 PM.