Frequently Asked Questions

Welcome to our FAQ page about candles, where you can find answers to the most commonly asked 
questions about our products/services, policies, and more

Instroductions

Frequently Asked Questions

Ordering and Delivery

When playing with wax, please keep the following in mind:
  • Spread out a drop cloth before you begin! It catches wax drops and splashes, protecting your floor/carpet/furniture/sheets.
  • For safety, hold the candle 8 to 18 inches above the skin to allow the wax drips to cool before contact. Lunetime low temp candles are safe for–yes, even those naughty bits.  However, we do not recommend pouring hot wax inside bodily cavities. Keep in mind: on, not in. Avoid dripping wax on the face, eyes, and other sensitive areas such as genitals, nipples, and the navel. It’s important to communicate with your partner about comfort levels and boundaries before engaging in WaxPlay.
  • After the fun hour, scrape off the wax with a plastic or butter knife, and then rub down with a towel or just bare hands.
  • If you don’t want to scrape, you can also wipe the wax off with paper towels and/or baby wipes.  We do that all the time during demonstrations!
  • Your skin may still feel oily when the wax is first removed.  After waxplay is a wonderful time for a sensual massage!  Lightplay Candles have moisturizing oils added in and will leave your skin soft and smooth once the oils have been absorbed.
  • Wax should not be washed down shower drains as solid wax may clump and clog the pipes.  Please do not step into the shower before the majority of the wax has been scraped or wiped off.
What is WaxPlay, and what makes it sensual and/or erotic?
Wax play involves the use of melted wax for erotic stimulation against skin. Traditional candles used in BDSM wax play can be risky because of the high temperatures at which most wax melts. However, at Lunetime, our 120℉ low temperature candles melt at much safer temperatures, allowing you to enjoy the warm and soothing sensations without the risk of burns. This makes wax play a safer and more enjoyable activity with your partner.
How do I know it's safe for me?
Safety in wax play depends on your and your partner's heat tolerance. Human skin can burn at temperatures as low as 109.4°F as thermal burn is the product of both temperature and time. But the situstion varies for specific time, place and person.
To determine a safe temperature, It is recommended to test on the inner wrist before use to ensure there is no irritation.​ Always prioritize safety and avoid using overheated wax.
Best experience always comes after a few trials. If not, please contact us for ultra-low temperature customization and let us help you to start.
Isn’t WaxPlay really messy? Not necessarily.
Wax play can be messy if not properly prepared. To minimize cleanup, use drop cloths to protect your floor/carpet/furniture/sheets from drops and splashes.
After the fun hour, allow the wax to cool and harden before removing it with a plastic or butter knife. The remaining oil can be used for a sensual massage, leaving the skin moisturized and soft​. You can also use paper towels or baby wipes to clean up.
It seems like a waste to throw the wax away after play. Can it be reused?
Reusing wax is not recommended due to hygiene concerns. Used wax can harbor bacteria and lose its desired properties over time. For other uses, you can make candles or fire starters with the leftover wax. It's best to avoid reusing wax for skin contact.
I placed an order. When will I receive my candles?
Orders are typically shipped the next day after production via USPS Priority Mail or UPS and usually take 3-4 days to arrive. In summer, to prevent melting, shipments may be delayed to the next Monday.
Do you give refunds?
Unused and unopened items can be returned in their original packaging. Due to the personal nature of our products, used items cannot be returned. Please note that shipping charges are non-refundable and the customer is responsible for return shipping costs.
My candles/wax melted in transit!
If your candles melted during transit, place the jars upright in a warm area to re-melt the wax. Once re-melted, allow them to cool and solidify properly. For wick adjustments, use a microwave or place the jar in a hot car, then reposition the wick while the wax is still soft.